Level one: Teacher
The issue or concern should first be addressed with the teacher. Contact level two, if the issue involves the teacher, child abuse, substance abuse or any other serious allegation.
Level two: Site Director
If the concern was not brought to the attention of the Site Director previously or the resolution conflicts with policies stated in our parent handbook or our ODJFS licensing rules, contact the Site Director.
Level three: Director
If the resolution is still out of compliance with our policies listed in our parent handbook/ODJFS licensing. The parent or guardian may contact the Director of their child’s school building or the department Director, in writing that must including the following:
- The specific nature of the concern and a brief statement of the facts that brought on the concern.
- What steps were taken to resolve the issue, and why the given resolutions will not rectify the situation.
- The resolution the parent wishes taken and the reason why they feel that such action should be taken. Please note, any action that is contrary to our policies will not be accepted.
All decisions regarding policies found in our parent handbook or involve ODJFS licensure are final. Once a decision has been made, we will cease all communication on this issue.
Level four: Executive Director
If the concern does not involve policy stated in our parent handbook/ODJFS licensure and the concern is still unresolved, the parent may submit in writing a request that the Executive Director to review the concern.
The Executive Director or designee shall review all material relating to the concern. The parent will receive the decision in writing. All decisions are final.